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Deliveries

Q: Do you sell to domestic households?
A: Yes, we welcome all orders however big or small.

Q: Can delivery be less than £5.95 plus vat on small items?
A: We use a carrier to deliver all our parcels and most orders are considerably heavy, if however you want to purchase an item that is lightweight e.g. tea bags we will willingly look to see if it would be cheaper to send via royal mail, just give us a call before you place your order.

Q: Can you ship outside of the UK?
A: Orders placed on CoffeeBuyer will only be delivered to UK addresses, international delivery is not available at this time. However should you wish to order an item to send abroad you can arrange to have it collected yourself by a carrier to ship abroad. Or we can send it to a UK address for you, from which you can forward the good on to its intended destination.

Charges

Q: I received an invoice but I have already paid, why is this?
A: A large percentage of our customers are businesses and require a VAT invoice for the goods that they purchase, therefore invoices are sent out on a routine basis to all our home and business customers.

Q: I have placed an order but at the checkout the total is more than I expected, why is this?
A: VAT is added at checkout, whilst all coffee and tea items do not carry VAT, cups cakes and confectionery items do.

Q: Why is the voucher code not accepted?
A. Please ensure that the code is entered exactly as it appears, as the shopping basket system is case sensitive. If it still does not process through, then just give us a call or send us an email.

Products

Q: Do you give discount for bulk orders?
A: If you place an order of 10 or more cases ordered for a specific product, you will be eligible for a discount, please get in touch on 0800 138 6673 for more information on how much this will be.

Q: Do you supply samples?
A: Unlike most of our competitors we provide our customers the opportunity to purchase products by the bag as well as the case, as a result we do not offer free samples. However we do offer a voucher up to the value of £5.00 for when you re-order.

Got a question or issue not answered here? Feel free to contact us on 0800 138 6673.